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Experienced. Skilled. Stable. The InterSystems leadership team has more than 250 years of combined experience in technology and software, including decades of work with the company itself. From our founding in 1978, our leadership has been the steady hand that guides the company’s success. Growth. Innovation. Solutions that matter. Read on to meet our leaders.

Phillip T. (Terry) Ragon

CEO, Founder, and Owner

Since founding InterSystems in 1978, Mr. Ragon has led the company to worldwide prominence in the database, interoperability, and healthcare application markets.

Mr. Ragon is a Trustee of the Mass General Brigham health system as well as a Trustee of the Massachusetts General Hospital (MGH), where he also served as Honorary Co-Chair of the MGH Campaign. He is on the Harvard Medical School Board of Fellows. He is also a member of the MIT Corporation, the governing body of MIT, and is Co-Chair of the MIT Campaign.

In 2008, Mr. Ragon helped create the Ragon Institute, a joint research center of MGH, MIT, and Harvard. The vision of the Ragon Institute is to “harness the immune system,” and its immediate objective is the creation of a vaccine for HIV.

Mr. Ragon is a signatory to The Giving Pledge.

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Susan M. Ragon

Vice President of Finance, Administration, and Recruitment

Susan Ragon joined InterSystems in 1985 after holding executive marketing positions in the consumer electronics industry. Ragon has been instrumental in building the core infrastructure of the organization and has held several executive-level positions including director of finance, administration, marketing, and documentation. In her current role, Ragon oversees finance, recruitment, and human resources throughout InterSystems’ global network of offices in 25 countries.

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Paul Grabscheid

Vice President, Strategic Planning

Since 1986, Paul Grabscheid has used his expertise in database and application development tools and technologies in a variety of product planning and marketing roles at InterSystems. Prior to that, he served as director of marketing for Mathematica, a database and 4GL software company, helping to expand the company’s worldwide presence. When the company was acquired by Martin Marietta he served as director of marketing for that firm’s Information Technology Division, overseeing marketing efforts for a number of system software, application software, and computer services product lines.

Grabscheid’s background also includes consulting work involving the development of decision support systems for state governments. He holds a Master’s degree from the Sloan School of Management at the Massachusetts Institute of Technology.

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John Paladino

Vice President, Client Services

John Paladino directs the activities of the InterSystems support, quality assurance, internal computer operations, and customer education groups. Since joining InterSystems in 1984, he has been instrumental in developing an automated support tracking system, customer training programs for all InterSystems software products, creation and implementation of service standards designed to improve responsiveness and increase customer satisfaction, and multiple domestic and international team-building initiatives.

He came to InterSystems after a three-year stint as the Manager of Systems Engineering with New England Pathology, where he was responsible for acquiring, implementing, and managing a variety of information technologies. Paladino studied Electrical Engineering at Worcester Polytechnic Institute and the University of Lowell.

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James Rose

Vice President, Marketing

As Vice President of Marketing, James Rose leads the global marketing and branding strategy for InterSystems. He brings more than 25 years of marketing experience to the role from his work with high-technology leaders and creative marketing agencies.

He was previously Vice President of Marketing and Communications for Symantec Corp., where he led global marketing for the company’s data management and security software. He also held senior marketing roles at IBM, including Vice President of Digital Marketing and Vice President of Integrated Marketing Communications.

James’s experience also includes 12 years with advertising agencies including Ogilvy and Mather, where he was Vice President Account Supervisor for the Compaq account.

As a licensed Airline Transport Pilot, James has volunteered for Angel Flight NE, which flies patients to treatment facilities who would otherwise have no access to commercial air transport.

His honors include a Silver Effie Award for proven marketing effectiveness from the American Marketing Association. He holds an MBA from the Kelley School of Business, Indiana University, and a bachelor of science degree in aerospace from Indiana State University.

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Matt Nee

Vice President, North American Sales

With more than 35 years of experience in the software and high-technology industry, Matt Nee leads North American sales for InterSystems.

Before joining InterSystems, Nee was Senior Vice President of Worldwide Sales and Operations at NetObjects, where he built and managed multi-tiered enterprise, channels and business development sales groups. Previously, he was Vice President of North American Sales at Powersoft Corporation. Originally an engineer working for Gulf Oil, Nee went on to hold positions in field support, product management, consulting and sales.

Nee holds a BSME from Massachusetts Maritime Academy and an MBA from Northeastern University, and he is a licensed professional engineer.

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Scott Gnau

Vice President, Data Platforms

Scott Gnau joined InterSystems in 2019 as Vice President of Data Platforms, overseeing the development, management, and sales of the InterSystems IRIS™ family of data platforms.

Gnau brings more than 30 years of experience in the data management space helping lead technology and data architecture initiatives for enterprise-level organizations. He joins InterSystems from HortonWorks, where he served as chief technology officer. Prior to Hortonworks, Gnau spent two decades at Teradata in increasingly senior roles, including serving as president of Teradata Labs.

Gnau holds a Bachelor’s degree in electrical engineering from Drexel University.

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Don Woodlock

Vice President, Healthcare

Don Woodlock joined InterSystems in 2017 to oversee HealthShare, our advanced interoperability platform. In 2020, he added the TrakCare comprehensive healthcare system to his portfolio, along with overall responsibility for the company’s healthcare vision.

Prior to joining InterSystems, Woodlock was the vice president and general manager for the Enterprise Imaging division of GE Healthcare. He brings nearly 30 years’ experience in the healthcare IT industry, beginning his career at IDX Systems Corporation before spending more than 15 years at GE. His tenure at GE included overseeing several divisions of GE Healthcare along with the integration of acquired companies and technologies.

Woodlock holds a Bachelor’s of Science in Electrical Engineering from the Massachusetts Institute of Technology.

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